Litigation and Dispute Resolution Pursuant to and in compliance with the provisions of Law no. 144/2015, of 08.09, Incredible Real Estate provides the information necessary for the client to exercise its right of complaint to an official and impartial entity, to help resolve the dispute in question. Alternative dispute resolution is the mean that all consumers have at their disposal to appeal to official agencies to help them in the resolution of any conflict, before opening litigation in the courts. As a rule, the procedure can be described as follows: 1) The customer asks a impartial third party who acts as an intermediary between you and the supplier or service provider, who is the target of the complaint. 2) The intermediary may suggest a solution to your complaint, impose a solution on both sides or bring the parties together to find a solution. Alternative dispute resolution can be translated into "mediation", "reconciliation" or "arbitration". Alternative dispute resolution is usually less expensive, less formal and faster than the judicial process. So, in the event of a dispute, the customer consumer may opt for an alternative resolution of consumer disputes.
Under the terms of Article 18 of Law no. 144/2015, of September 8, as amended by Decree-Law no. 102/2017, of August 23, in its current version, in the event of a dispute or dissatisfaction with the service provided, the consumer may resort to the Alternative Consumer Dispute Resolution Centre to which this company is affiliated:
CIAB - CENTRO DE INFORMAÇÃO E ABITRAGEM DE BRAGA
(Full Membership)
For updates and more information, please visit the Consumer Portal at https://www.consumidor.gov.pt/